Terms of Service

1. Agreement to Terms

By accessing or using FPSHub's website ("Site") and services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services. FPSHub is operated by FPSHub LLC, a veteran-owned business providing PC optimization services and custom gaming hardware solutions.

2. Services Offered

FPSHub provides the following services:

• Remote PC Optimization Services: Including standard optimization, fresh Windows installation with optimization, and all-inclusive bundles
• Custom PC Building: Selection, assembly, and delivery of custom gaming PCs
• Warranty Subscriptions: Extended warranty coverage with priority support (monthly recurring or prepaid packages)
• Same-Day Service: Expedited scheduling for urgent optimization needs (additional $100 fee)
• PC Builder Tool: Interactive component selection and configuration planning

3. User Accounts

To access certain services, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and up-to-date information

You must be at least 18 years old or have parental consent to create an account. We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

4. Remote Service Requirements

For remote optimization services, you agree to:

• Provide remote access to your PC using our approved software (AnyDesk, TeamViewer, or similar)
• Ensure stable internet connectivity during the service session
• Back up your important data before service (we are not responsible for data loss)
• Disable antivirus software temporarily if requested for optimization purposes
• Follow technician instructions during the service

5. FPS Performance Guarantee

Money-Back Guarantee: We guarantee measurable FPS improvement after our optimization services. If you do not experience improved performance, you may request a full refund within 7 days of service completion. To qualify for a refund:

• You must provide before-and-after benchmark data showing no improvement
• Your PC must meet the minimum hardware requirements for your games
• No unauthorized changes were made to your system after our service
• You followed all post-service recommendations

Note: Performance improvements depend on your hardware. We cannot guarantee specific FPS numbers, only that your system will perform better than before our optimization.

Diagnosis of System Conditions (Not Refundable): Some systems cannot be safely or fully optimized until an underlying condition on your end is corrected. Common examples include inadequate or failing cooling, excessive CPU or GPU temperatures, faulty or failing hardware, an unstable or corrupted operating system, and insufficient power supply capacity.

If your technician identifies such a condition, the time spent diagnosing it and guiding you through the fix is service performed and is not grounds for a refund of the appointment. We will do everything we can during the session and will advise you on exactly what needs to change.

Once the condition has been corrected, we will complete the remaining work at no additional charge. For example, CPU overclocking will be performed once your CPU temperatures are within a safe range; we will guide you on how to get there.

Declining or not completing the recommended changes does not entitle you to a refund, as the diagnostic work and guidance have already been delivered.

6. Warranty Subscriptions

Subscription Types:

• Monthly Recurring: Billed monthly, can be canceled anytime (cancellation takes effect at end of billing period)
• Prepaid Package: 12-month package paid upfront, non-refundable after 7 days

Commitment Requirements: Users who cancel a recurring subscription and return within 6 months must commit to a 6-month subscription before accessing monthly billing again.

What's Covered: Extended warranty, priority support, exclusive Discord access, and periodic re-optimization services. Hardware failures due to normal wear and tear or manufacturer defects are not covered unless explicitly stated in your custom PC build warranty.

7. Payment and Billing

Payment Methods: We accept payments through Stripe, PayPal, and Affirm. By providing payment information, you authorize us to charge your chosen payment method.

Pricing: All prices are in USD and subject to change with notice. Sales tax will be calculated at checkout based on your location.

Recurring Charges: Subscription services automatically renew. You will be charged at the start of each billing period unless you cancel before the renewal date.

Failed Payments: If payment fails, your service may be suspended. You are responsible for maintaining valid payment information.

8. Cancellation and Refunds

Service Cancellations: You may cancel services before work begins for a full refund. Once service has started, cancellations are subject to partial refunds based on work completed.

Diagnostic Sessions: An appointment spent diagnosing a hardware, cooling, thermal, operating system, or power supply condition on your system counts as work completed and is not refundable. See Section 5 for details. We will finish the remaining optimization at no additional charge once the condition is corrected.

Subscription Cancellations:

• Monthly recurring subscriptions can be canceled anytime; access continues until period end
• Prepaid subscriptions maintain access until expiration date when canceled
• No refunds for partial months unless service guarantees are not met

Custom PC Builds: Custom hardware orders cannot be canceled once parts have been ordered. A 25% restocking fee applies to cancellations before parts ordering.

9. Intellectual Property

All content on this Site, including text, graphics, logos, software, and optimization techniques, is owned by FPSHub or its licensors and protected by copyright and intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary optimization methods
• Reverse engineer our processes for commercial use
• Use our trademarks without written permission
• Scrape or harvest data from our Site without authorization

10. Limitation of Liability

Service Disclaimer: While we take every precaution, PC optimization carries inherent risks. FPSHub is not liable for:

• Data loss (you must backup your data)
• Hardware failures unrelated to our service
• Third-party software issues
• Incompatibility with future software updates
• Lost revenue, profits, or business opportunities

Maximum Liability: Our total liability shall not exceed the amount you paid for the specific service that gave rise to the claim.

11. Discord Integration

By connecting your Discord account, you grant us permission to:

• Access your Discord user ID, username, and avatar
• Assign server roles based on your subscription status
• Remove roles when subscriptions expire

Discord account linking is optional but required for subscriber-exclusive channels. You can disconnect at any time.

12. SMS/Text Messaging Terms

By providing your phone number and opting in to receive text messages from FPSHub, you agree to the following terms:

12.1 Types of Messages

FPSHub may send you the following types of SMS/MMS messages:

• Booking Confirmations: Confirmation of your scheduled optimization sessions
• Appointment Reminders: Reminders before your scheduled service appointments
• Service Updates: Updates about your ongoing service or order status
• Account Notifications: Important information about your account

12.2 Consent

By checking the SMS consent checkbox during registration, checkout, or booking, you expressly consent to receive text messages from FPSHub at the phone number provided. Consent is not required as a condition of purchasing any goods or services.

12.3 Message Frequency

Message frequency varies based on your activity. Typically, you may receive 1-5 messages per month related to your bookings and services. During active service periods, message frequency may increase temporarily.

12.4 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan. FPSHub is not responsible for any charges from your carrier.

12.5 Opting Out

You can opt out of receiving text messages at any time by:

• Replying STOP to any message you receive from us
• Updating your preferences in your account settings
• Contacting us at [email protected]

After opting out, you will receive a confirmation message and will no longer receive text messages from FPSHub. Reply HELP for assistance.

12.6 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. We support most major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

12.7 Mobile Information Privacy

We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through SMS opt-in to any third party. Your mobile phone number will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for complete details.

13. Affiliate Program

Our affiliate program allows approved partners to earn commissions on referrals. Affiliates must:

• Disclose their affiliate relationship when promoting FPSHub
• Not use misleading advertising or spam tactics
• Comply with FTC guidelines for affiliate disclosures
• Not bid on FPSHub trademarks in paid search

Commission rates and program terms are subject to change. We reserve the right to terminate affiliate accounts for policy violations.

14. Prohibited Activities

You agree not to:

• Use our services for illegal purposes
• Attempt to gain unauthorized access to our systems
• Upload malware or malicious code
• Harass staff or other users
• Abuse refund policies or chargebacks
• Create multiple accounts to circumvent restrictions
• Resell our services without authorization

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new Terms. Material changes affecting existing subscriptions will be communicated via email.

16. Dispute Resolution

Informal Resolution: If you have a dispute, please contact us first at [email protected]. We'll work in good faith to resolve issues.

Arbitration: Any unresolved disputes shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class-action lawsuits.

Governing Law: These Terms are governed by the laws of the United States, without regard to conflict of law principles.

17. Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Discord: https://discord.gg/pvP2Z92hGp
• Website: https://fpshub.org