Name: FPSHub
Address: US
Price range: $$

1. Introduction

FPSHub ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using FPSHub, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide:

Account Information: Name, email address, password (encrypted), phone number
Billing Information: Billing address, shipping address (if applicable)
Profile Information: Timezone preference, date of birth (optional), Discord username
Communication Data: Messages sent through our chatbot, support tickets, emails
PC Configuration Data: Hardware specifications, saved PC builds

2.2 Payment Information

Payment information is processed securely through third-party payment processors (Stripe, PayPal, Affirm). We do not store your full credit card numbers or banking information on our servers. We only retain:

Stripe customer ID for subscription management
Last 4 digits of payment method (for display purposes only)
Payment transaction history and status

2.3 Discord Integration Data

When you connect your Discord account, we collect:

Discord user ID, username, and avatar
OAuth access tokens (encrypted) for server role management
Connection timestamp

2.4 Automatically Collected Information

We automatically collect certain information when you use our services:

Usage Data: Pages visited, features used, time spent, click patterns
Device Information: Browser type, operating system, IP address, device identifiers
Cookies: Session cookies, preference cookies, analytics cookies
Log Data: Server logs including timestamps, errors, and system events

2.5 Service Data

During remote optimization services, we may access:

System specifications and hardware configuration
Installed software and drivers
Performance metrics and benchmarks
System settings and configurations

Note: We do not intentionally access personal files, documents, or private data. Our technicians follow strict protocols to minimize data exposure during remote sessions.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

Provide, operate, and maintain our services
Process orders, bookings, and payments
Manage subscriptions and warranty coverage
Schedule and perform optimization services
Send service confirmations and updates

3.2 Customer Support

Respond to your questions and requests
Provide technical assistance and troubleshooting
Handle refunds and disputes
Maintain chatbot conversation history for context

3.3 Personalization

Customize your experience based on preferences
Display service recommendations
Remember your timezone and display times accordingly
Save PC builder configurations

3.4 Communication

Send booking confirmations and reminders
Notify you of subscription renewals or expirations
Send service updates and maintenance notices
Provide promotional offers (with your consent)

3.5 Analytics and Improvement

Analyze usage patterns to improve our services
Monitor service performance and uptime
Identify and fix technical issues
Conduct research and development

3.6 Legal and Security

Comply with legal obligations
Prevent fraud and unauthorized access
Enforce our Terms of Service
Protect our rights and property

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers:

Stripe: Payment processing and subscription management
PayPal: Alternative payment processing
Affirm: Buy now, pay later financing
OpenAI: Chatbot AI functionality
Discord: Community platform integration
Email Service Providers: Transactional email delivery

4.2 Business Transfers

If FPSHub is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose information if required to:

Comply with legal obligations or court orders
Respond to lawful government requests
Protect our rights, property, or safety
Prevent fraud or security threats

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as featuring your testimonial or benchmark results (with identifying information removed unless you agree).

5. Data Security

We implement security measures to protect your information:

Encryption: Passwords are hashed using bcrypt (12 rounds). Sensitive tokens are encrypted in our database.
HTTPS: All data transmission is encrypted using SSL/TLS
Access Controls: Limited employee access on a need-to-know basis
Secure Payment Processing: PCI-compliant payment processors handle all card data
Session Security: Encrypted sessions with 2-hour timeout
Rate Limiting: Protection against brute force attacks

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continually work to improve our security measures.

6. Data Retention

We retain your information as long as necessary for the purposes described in this policy:

Account Data: Retained while your account is active and for 3 years after deletion (for legal/financial records)
Order History: Retained for 7 years for tax and legal compliance
Payment Records: Retained for 7 years per financial regulations
Support Communications: Retained for 2 years
Chatbot Messages: Retained for 1 year or until account deletion
Server Logs: Retained for 90 days

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

Request a copy of your personal data
Export your saved PC configurations
View your order history and bookings

7.2 Correction

Update your profile information
Correct inaccurate data
Change your email or password

7.3 Deletion

Delete your account through your profile settings
Request deletion of specific information
Disconnect Discord integration

Note: Some information may be retained for legal compliance even after account deletion.

7.4 Opt-Out

Unsubscribe from marketing emails (via link in emails)
Disable cookies in your browser
Opt out of analytics tracking

7.5 Objection and Restriction

You may object to or request restriction of certain data processing activities. Contact us at [email protected] to exercise these rights.

8. SMS/Text Messaging

By providing your phone number and opting in to receive text messages from FPSHub, you consent to receive SMS/MMS messages from us. This section explains our SMS practices.

8.1 Types of Messages

We may send the following types of text messages:

Booking Confirmations: Confirmation of your scheduled optimization sessions
Appointment Reminders: Reminders before your scheduled service appointments
Service Updates: Updates about your ongoing service or order status
Account Notifications: Important information about your account

8.2 Consent

By providing your phone number during registration, checkout, or booking, and by checking the SMS consent checkbox, you expressly consent to receive text messages from FPSHub. Consent is not required as a condition of purchasing any goods or services. You can opt in to receive SMS messages at any time through your account settings.

8.3 Message Frequency

Message frequency varies based on your activity. Typically, you may receive 1-5 messages per month related to your bookings and services. During active service periods, message frequency may increase temporarily.

8.4 Opting Out

You can opt out of receiving text messages at any time by:

Replying STOP to any message you receive from us
Updating your preferences in your account settings
Contacting us at [email protected]

After opting out, you will receive a confirmation message and will no longer receive text messages from FPSHub. Reply HELP for assistance.

8.5 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan. FPSHub is not responsible for any charges from your carrier.

8.6 Carriers

Carriers are not liable for delayed or undelivered messages. We support most major US carriers.

8.7 Mobile Information Privacy

We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through SMS opt-in to any third party.

Your mobile phone number and any information collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. We only use your mobile information to send you the specific types of messages you have consented to receive as described in this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar technologies:

9.1 Essential Cookies

Session management and authentication
Shopping cart functionality
CSRF protection

9.2 Preference Cookies

Remember your timezone setting
Save your language preferences
Store UI customizations

9.3 Analytics Cookies

Track page views and user journeys
Measure service performance
Understand user behavior

You can control cookies through your browser settings. Note that disabling cookies may limit site functionality.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us at [email protected] and we will delete it promptly.

11. International Data Transfers

FPSHub operates in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

12. Third-Party Links

Our Site may contain links to third-party websites (e.g., Discord, manufacturer sites). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal information we collect
Right to know if we sell or disclose your information (we do not sell information)
Right to opt-out of sale of personal information (not applicable as we don't sell data)
Right to deletion of personal information
Right to non-discrimination for exercising your rights

To exercise these rights, email [email protected] with "CCPA Request" in the subject line.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the GDPR including access, rectification, erasure, restriction, data portability, and objection. You also have the right to lodge a complaint with your supervisory authority.

Our legal basis for processing your data is typically your consent, contract performance, or legitimate business interests.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to registered users. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Discord: https://discord.gg/pvP2Z92hGp
Website: https://fpshub.org

We will respond to your inquiry within 30 days.